Digital Delivery Policy
After ordering your eTicket online, you will receive an email confirmation from Oktoberfest Brisbane Pty Ltd containing your order details. We will normally confirm receipt of your order within a few minutes of ordering to the provided email address.
This e-Ticket contains a unique bar code that can only be used once for entry on a first-used first-in basis. Please keep it in a safe place.
If you wish to query a digital delivery please contact us at tickets@OktoberfestBrisbane.com.au.
All questions or concerns regarding this statement, should be directed to the Privacy Officer at info@OktoberfestBrisbane.com.au, on (07) 3397 4522 or at PO Box 383, Holland Park Q 4121.
Collection of Information
In order to use the Oktoberfest Brisbane website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.
Any information collected by Oktoberfest Brisbane is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.
Use of Collected Information
Any details collected from Oktoberfest Brisbane customers is required in order to provide you with our festival tickets and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at info@OktoberfestBrisbane.com.au.
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@OktoberfestBrisbane.com.au.
If you purchase festival tickets from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email and mobile number) and financial information (such as credit card number, expiry date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Oktoberfest Brisbane Pty Ltd uses personally identifiable information for essential communications, such as emails, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@OktoberfestBrisbane.com.au.
Oktoberfest Brisbane Pty Ltd may at its discretion use other third parties to provide essential services on our site or for our business processes, such as ticketing. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
Oktoberfest Brisbane Pty Ltd does not share any information with third parties for any unknown or unrelated uses, or any third parties that are not services providers.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
Links on the Oktoberfest Brisbane Pty Ltd site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.OktoberfestBrisbane.com.au.