Onsite top-up refunds require the completion of a Manual Refund Form, only available from a registered Digital Wallet account. If you have not already created a Digital Wallet account, follow these easy steps to get started:
STEPS ON HOW TO REGISTER YOUR WRISTBAND FOR REFUNDS
STEP 1 – Create Your Account: Click on the “I have a wristband” button on our Digital Wallet page to be re-directed to the registration page. Simply enter your personal details and click “Register.”
STEP 2 – Login To Your Account: Next, login to your Digital Wallet by entering your email address and password (NOTE: your password is your 5-digit wristband security code, located on the back of your wristband.)
STEP 3 – Applying for a Refund: Click the “Refund” Tab from the top menu. From here you will be required to fill out the “Manual Refund Form” in order to have your unspent funds refunded back to your bank account.
International Manual Refund Applicants: are required to submit their Account Name, Country, Currency and IBAN number of their bank. Please be aware that all international account refunds incur a AUD 4 processing fee – prior to the currency exchange and transfer into your nominated bank account. Note: there may also be additional bank fees associated with your transfer taken by an intermediary bank. If you are unsure of your bank identifier IBAN or Sort Code (UK only), please confirm with your financial institution. Please note that bank accounts in the UK with a Currency of GBP (Pound sterling) do not require an IBAN number but an Account No and a Sort Code. If you are unsure of the details entered or wish to modify, please submit a complete second form to overwrite the existing request.