Onsite top-up refunds require the completion of a Manual Refund Form, only available from a registered Digital Wallet account. If you have not already created a Digital Wallet account, follow these easy steps to get started:
STEPS ON HOW TO REGISTER YOUR WRISTBAND FOR REFUNDS
STEP 1 – Create Your Account: Click on the “I have a wristband” button on our Digital Wallet page to be re-directed to the registration page. Simply enter your personal details and click “Register.”
STEP 2 – Login To Your Account: Next, login to your Digital Wallet by entering your email address and password (NOTE: your password is your 5-digit wristband security code, located on the back of your wristband.)
STEP 3 – Applying for a Refund: Click the “Refund” Tab from the top menu. From here you will be required to fill out the “Manual Refund Form” in order to have your unspent funds refunded back to your bank account.
Please note: For all International account refunds there will be a $4 processing fee – prior to currency exchange – into your nominated account.