STEPS ON HOW TO REGISTER YOUR WRISTBAND FOR REFUNDS
STEP 1 – Create Your Account: Input your details and create your Digital Wallet here
STEP 2 – Add the your Smart Wristband Tag number or Ticket number: Pre-Festival you can set up your Digital Wallet by adding your ticket number into the required section, after you’ve swapped your ticket for a Smart Wristband, you’ll then need to set up your Digital Wallet by linking in the number on the back of your Smart Wristband tag.
STEP 3 – Applying for a Refund: Add your bank details to the “Post Event Refund Details” section and we’ll process your refund after the Festival closes.
International Refund Applicants: We encourage all international Festival attendees to get a refund from a Top Up Station before leaving the Festival as we do not do Digital Wallet refunds to foreign accounts. All Digital Wallet refunds must be made to an Australian bank account or on-site at Oktoberfest Brisbane. If a International refund is to be made there will be a $6 processing fee.
For inquiries into your Digital Wallet please contact firstname.lastname@example.org using subject line ‘Digital Wallet’