Refunds

Any unused purchased Cashless Credit can be refunded you after the close of the Festival (Okt 20, 2019).

Our Refund Policy is as follows:

• How to get a Refund of unused purchased credit: Leftover purchased Credit in your account will require you to enter your bank details into the “Post Event Refund Details” section within your Digital Wallet account (don’t have a Digital Wallet account, see how to set one up below👇🏻). Upon verification, we will process refunds with our bank mid week every week for 6 weeks after the end of the Festival. The deadline for submitting Refund Forms to make the last batch is Monday 25th, November 2019. Refund processing is subject to verification of the data provided by the guest in the Refund Form. The guest is responsible for submitting accurate data.
• Bonus Credit: Bonus Credits are non- refundable. Once you spend your initial top-up amount, you’ll then be able to spend your acquired bonus, then if you top-up again by yourself or via auto top-up, you would then spend your new added amount. When your refund is processed you will receive all remaining funds less any unspent Bonus Credit.

If you need a refund while on-site, please visit one of the Top Up Stations to refund your remaining credit.  Please note: once a refund has been made on your wristband your refund will no longer be able to be used.