Any unused purchased Cashless Credit can be refunded you after the close of the Festival (Okt 20, 2019).
Our Refund Policy is as follows:
- How to get a Refund of unused purchased credit: Leftover purchased Credit in your account will require you to enter your bank details into the “Post Event Refund Details” section within your Digital Wallet account (don’t have a Digital Wallet account, see how to set one up below👇🏻). Upon verification, we will process refunds with our bank mid week every week for 6 weeks after the end of the Festival. The deadline for submitting Refund Forms to make the last batch is Monday 25th, November 2019. Refund processing is subject to verification of the data provided by the guest in the Refund Form. The guest is responsible for submitting accurate data.
- Bonus Credit: Bonus Credits are non- refundable. Once you spend your initial top-up amount, you’ll then be able to spend your acquired bonus, then if you top-up again by yourself or via auto top-up, you would then spend your new added amount. When your refund is processed you will receive all remaining funds less any unspent Bonus Credit.
If you need a refund while on-site, please visit one of the Top Up Stations to refund your remaining credit. Please note: once a refund has been made on your wristband your refund will no longer be able to be used.
STEPS ON HOW TO REGISTER YOUR WRISTBAND FOR REFUNDS
STEP 1 – Create Your Account: Input your details and create your Digital Wallet here
STEP 2 – Add the your Smart Wristband Tag number or Ticket number: Pre-Festival you can set up your Digital Wallet by adding your ticket number into the required section, after you’ve swapped your ticket for a Smart Wristband, you’ll then need to set up your Digital Wallet by linking in the number on the back of your Smart Wristband tag.
STEP 3 – Applying for a Refund: Add your bank details to the “Post Event Refund Details” section and we’ll process your refund after the Festival closes.
International Refund Applicants: We encourage all international Festival attendees to get a refund from a Top Up Station before leaving the Festival as we do not do Digital Wallet refunds to foreign accounts. All Digital Wallet refunds must be made to an Australian bank account or on-site at Oktoberfest Brisbane. If a International refund is to be made there will be a $6 processing fee.
For inquiries into your Digital Wallet please contact support@oktoberfestbrisbane.com.au using subject line ‘Digital Wallet’